Abstract—There is a lack of definitions of clear quality measurements within existing product development literature. Several literature sources that mention measurements in product development base their attitude on the triple constraints division into time, costs and functionality/quality. This article summarizes proposed literature definitions of what to include within quality measurements in product development. The article also proposes a statement of different existing viewpoints of quality measurements within some organization’s development process.
Index Terms—Customer satisfaction, process, product development, project model, quality measurement
The authors are with the Industrial Information and Control Systems, Royal Institute of Technology, Stockholm, Sweden (e-mail: evelinae@ics.kth.se, joakiml@ics.kth.se, livg@ics.kth.se).
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Cite: Evelina Ericsson, Joakim Lilliesköld, and Liv Gingnell, "A Survey of Quality Measurements in Product Development,"
International Journal of Engineering and Technology vol. 4, no. 3, pp. 258-264, 2012.
